Shipping policy
Last updated: November 14, 2026
Free shipping
We offer free shipping on all orders, to the United States and to every country we ship to.
Processing and delivery times
- Processing: orders are processed within 1–3 business days (Monday to Friday, excluding holidays).
- Delivery to the United States: once shipped, orders usually arrive in 6–9 business days.
- International delivery: orders to countries outside the United States may take 1–3 extra business days and usually arrive in 8–12 business days.
Delivery times are estimates and may be longer during holidays, peak seasons or carrier delays.
Order tracking
As soon as your order ships, we'll email you a tracking number so you can follow your package.
Where we ship
We ship to the United States and to the other countries available at checkout. Business days are Monday to Friday, excluding holidays. Any import duties or taxes charged by the destination country are the customer's responsibility.
Shipping Protection (optional add-on)
If you added Shipping Protection to your order and your package is lost, stolen or damaged in transit, we'll send you a free replacement. Email us within 30 days of the estimated delivery date with your order number (and a photo if the package arrived damaged).
Lost or stolen packages without Shipping Protection
We're not responsible for packages that are marked as delivered by the carrier and then lost or stolen. If your package is delayed or tracking hasn't updated in a while, contact us and we'll help you with the carrier.
Wrong address
Please double-check your shipping address at checkout. If you notice a mistake, email us right away. We can update the address only if the order hasn't shipped yet.
Contact
Questions about your shipment? Email helprimlit@gmail.com.