Refund policy

Last updated: November 14, 2026

30-Day "Love It or It's Free" Guarantee

We want you to love your RIMLIT lights. If you're not happy with your order for any reason, you can request a full refund within 30 days of delivery.

How to request a refund

1. Email us at helprimlit@gmail.com with your order number and the reason for your request.
2. We'll reply within 1–2 business days with the next steps. If a return is needed, we'll send you the return instructions and address. Please don't send items back without contacting us first.
3. Once your request is approved (and, if applicable, your return is received), we'll refund the original payment method. Banks usually take 5–10 business days to show the refund.

Shipping Protection and Extended Warranty add-ons are refundable only if the whole order is refunded before the item ships.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo or short video of the issue. We'll send you a free replacement or a full refund, your choice.

60-Day Extended Warranty (optional add-on)

If you purchased the 60-Day Extended Warranty and your lights stop working within 60 days of delivery under normal use, we'll replace them for free. Just email us with your order number and a short video of the issue. The warranty does not cover lost items, physical damage caused by accidents or misuse, or normal battery depletion.

Cancellations

You can cancel your order free of charge before it ships. Email us as soon as possible with your order number.

Contact

Questions? Email helprimlit@gmail.com. We're happy to help.